Q: What exactly is Wells Alert and e2Campus?
A: Wells College has partnered with e2Campus -- a patent pending universal notification system that allows designated administrators to send time-sensitive messages to the mobile phones, email, and/or pagers of their subscribers (students, faculty, staff, and others). In the event of an emergency, subscribers can get notified immediately of the situation, wherever they are geographically.
Q: What is a universal notification system?
A: A universal notification system is defined as a platform to deliver a notification to an entire audience by all means necessary; therefore creating universal coverage to increase the odds that a particular subscriber received the notification in a timely manner.
Q: What is a notification?
A: A notification is defined as a form of communication that delivers descriptive information about news or an event, unlike a bell or siren that communicates little information.
Q: I'm a parent or guardian. How do I sign up for this service?
A: Your Wells student can add your cell phone number (SMS) and/or email address to his/her account after signing up.
Q: People can text me however I cannot receive a message from Wells Alert.
A: There are two types of text messaging:
1. Mobile Originated (sending a text message from one phone to another)
2. Mobile Terminated (a non-cellphone to a cell phone)
Q: Do I need to install software and/or hardware in order to have Wells Alert?
A: NO. Wells Alert is a 100% web-based software system, so you do not need any additional software or hardware. All you need is a web browser with an Internet connection and you are up and running! You can look at Wells Alert as a Public Safety "Utility"- always on and ready for action.
Q: How do I Opt-Out (remove myself) from receiving Wells Alert messages?
A: Please log into your account to opt-out for Wells Alert. You may opt-out of one particular group or the entire service.
Q: Will any person receive unsolicited messages ("SPAM") on their mobile phone?
A: NO. Wells Alert and e2Campus enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and e2Campus does not sell the contact information of our subscribers to third party marketers.
During regular college hours (8:30am - 4:30pm EST Monday - Friday):
Contact Wells College Help Desk
Support is also available 24 x 7 x 365:
Contact e2campus via email or call 800-936-3525.