FAQ

Q: What exactly is Wells Alert and e2Campus?
A: Wells College has partnered with e2Campus -- a patent pending universal notification system that allows designated administrators to send time-sensitive messages to the mobile phones, email, and/or pagers of their subscribers (students, faculty, staff, and others). In the event of an emergency, subscribers can get notified immediately of the situation, wherever they are geographically.

Q: How do I sign up for Wells Alert messages?
A: If you are a current Wells student, faculty, or staff member you can create an account via the Globe:

Click here if you are not currently logged in at http://global.wells.edu.

Q: What is a universal notification system?
A: A universal notification system is defined as a platform to deliver a notification to an entire audience by all means necessary; therefore creating universal coverage to increase the odds that a particular subscriber received the notification in a timely manner.

Q: What is a notification?
A: A notification is defined as a form of communication that delivers descriptive information about news or an event, unlike a bell or siren that communicates little information.

Q: I'm a parent or guardian. How do I sign up for this service?
A: Your Wells student can add your cell phone number (SMS) and/or email address to his/her account after signing up.

Q: People can text me however I cannot receive a message from Wells Alert.
A: There are two types of text messaging:

1. Mobile Originated (sending a text message from one phone to another)

2. Mobile Terminated (a non-cellphone to a cell phone)

You may be able to receive Mobile-to-mobile messaging however it appears that mobile terminated messaging is not activated on your account.

Q: Do I need to install software and/or hardware in order to have Wells Alert?
A: NO. Wells Alert is a 100% web-based software system, so you do not need any additional software or hardware. All you need is a web browser with an Internet connection and you are up and running! You can look at Wells Alert as a Public Safety "Utility"- always on and ready for action.

Q: How do I Opt-Out (remove myself) from receiving Wells Alert messages?
A: Please log into your account to opt-out for Wells Alert. You may opt-out of one particular group or the entire service.

Q: Will any person receive unsolicited messages ("SPAM") on their mobile phone?
A: NO. Wells Alert and e2Campus enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and e2Campus does not sell the contact information of our subscribers to third party marketers.


Still have questions? Problems with your account?
During regular college hours (8:30am - 4:30pm EST Monday - Friday):
Contact Wells College Help Desk
itsupport@wells.edu
315-364-3417
Support is also available 24 x 7 x 365:
Contact e2campus via email or call 800-936-3525.
e2campus logo. visit at http://www.e2campus.com